Privacy Policy
At Kindle Scents, your privacy is of utmost importance to us. Our goal is to ensure complete transparency in how we collect, use, and share your data, ensuring your trust while providing you with a seamless shopping experience. Below, we break down how we handle your information.
1. Your Name and Contact Details
- Why we collect it:
To ensure your purchases reach you promptly and for essential service communications like order updates. - How we use it:
We may send you emails about your orders, and, with your consent, updates on new products or offers that might interest you.
2. Your Payment Information
- What happens to it:
Your card’s security details (like the CVV code) are processed by secure payment gateways and are not stored by us. - How we use it:
To securely process your payments and, when necessary, handle refunds.
3. Your Contact History
- Why we store it:
Your conversations with us help us improve our service, ensuring that we’re providing the best possible support. - How we use it:
To assist you with any queries or concerns, ensuring smooth communication and timely assistance.
4. Purchase History and Saved Items
- Why it’s important:
This helps us process your orders, manage any returns or refunds, and offer personalized customer support. - How it benefits you:
We ensure that your order history makes re-ordering easy and helps with any issues that arise from previous purchases.
5. Information About Your Device and Website Usage
- Why we collect it:
To improve your experience on our website by making it easier to navigate and safer to use. - How we use it:
We analyze data to improve site functionality and protect against potential cyber threats.
6. Guest Lists and Addresses (for Wedding Stationery)
- When we collect it:
Only when you provide it for personalized orders like wedding stationery. - Assumed Consent:
By providing guest details, we assume you have their consent. We use this info exclusively to fulfill your order, such as printing names on items or addressing envelopes.
7. Your Responses to Surveys, Competitions, and Promotions
- Why we collect it:
To run engaging promotions and surveys, ensuring you have a chance to win or participate. - How we use it:
To manage competition entries and ensure any prizes are delivered to you.
8. Sharing Your Information
- Who we share with:
- We DO NOT sell your data.
- We share information with trusted service providers necessary for fulfilling your orders—like payment processors, delivery partners, and warehouse staff.
- Sometimes we work with online service providers to help run our website efficiently.
9. Marketing Messages
- What you need to know:
- With your consent, we’ll send you occasional emails about promotions, offers, and new products.
- You can opt-out anytime by clicking the unsubscribe link or reaching out to customer service.
10. Online Advertising
- How it works:
- We advertise our products online, targeting relevant audiences.
- These ads are tailored based on your preferences and browsing data, making sure they match your interests.
11. Data Retention
- How long we keep it:
- We retain your information for as long as you have an active account with us or as necessary to fulfill our services.
12. Cookies
- How we use them:
- Cookies are small data files used to make your browsing experience more efficient.
- We use them to personalize your experience, track site usage, and deliver relevant ads.
13. Changes to Policy
- Staying up to date:
- As our business evolves, we may update this policy to reflect changes in how we process your data. Please check this page periodically for any updates.
Your Privacy is Our Priority
If you have any questions or concerns regarding how we handle your data, please feel free to contact us at hello@kindlescents.com.
Thank you for trusting Kindle Scents with your information, and we promise to handle it with care!
This version includes smooth transitions between sections and ensures that users understand the
